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Retail Banking Specialist

POSITION SUMMARY

The retail banking specialist is responsible for front-line transactions, as well as representing the first stage of all account relationships with our customers. 

Proper training on policies, procedures, and products and services for account representatives and those on the front line is vital to the success of the Bank. The impression the retail banking specialist makes with our customers is an important quality for developing and maintaining our account relationships.

Provides a variety of customer savings, checking and credit account transactions, as well as the sale of official checks per the bank’s policies and procedures. Performs customer services, such as opening new accounts, establishing direct deposit accounts, opening retirement accounts, protecting the bank by verifying the identity of new customers, and assisting customers with questions concerning the products and services offered by the bank, as well as problem-solving customer questions.

JOB REQUIREMENTS

• High school diploma or equivalent.
• At a minimum, six months’ experience in a service-related field.
• Some computer skills and the ability to operate standard office equipment.
• Successful completion of in-house training and a 90-day probational period.
• Good interpersonal, communication, and problem-solving skills.
• Must work one night a week and two Saturdays a month.

SPECIFIC JOB FUNCTIONS

• Is responsible for comprehensive, prompt and efficient customer transactions.
• Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into the computer system.
• Cashes checks and processes withdrawals; pays out money following verification of signatures and customer balances.
• Counts and totals on us and outgoing checks received and compare totals to the computer. Reports any discrepancies to the supervisor as necessary.
• Balances cash drawer at the end of the day and compares totaled amounts to computer-generated proof sheet. Reports any discrepancies to the supervisor as necessary. Proves work to computer totals daily.
• Interviewing potential customers and gathering information needed to efficiently open and process new accounts.
• Provides efficient and courteous customer service, cross marketing products and services to generate new business for the bank when appropriate.