Fraud Alert: Beware of Scam Calls & Emails

We’ve received reports of customers getting calls and emails that appear to come from BankGloucester.
These messages ask about debit card transactions or reference a “Debit Visa” (BankGloucester only issues Mastercards).

 

Please remember:

* We will never call, text, or email asking for your PIN, password, or full account number.

* Do not click links or open attachments from suspicious messages.

* If you’re unsure, hang up and call us directly at 978-283-8200.


Stay vigilant and protect your personal information. Learn more.

 

Important Notice for All Online Banking Customers

On January 26th, BankGloucester will be introducing a new BillPay system for our online and mobile banking customers named BGPay. The new system will continue to handle all your normal transactions, while introducing new features like the Person-to-Person payment feature.

While our new system upgrade is taking place behind the scenes, there will be a short period where bill payment services will not be available. Please take a moment to familiarize yourself with the information in this communication to see how this new bill payment system will be implemented and how you can take advantage of everything BGPay has to offer.

Please Note: While we complete our system upgrade on January 24th & January 25th, our BillPay service will be unavailable. Transactions scheduled to be issued on these days will be processed on January 26th once the upgrade has been completed.

For any time-sensitive payments, please be sure that all transactions are scheduled to be completed no later than January 23rd and that they are entered into the system no later than noon on that day. We thank you for your patience, and apologize for any inconvenience this may cause.

If you have any questions, please don’t hesitate to contact a retail banking specialist by phone at (978) 283-8200 or by email at info@BankGloucester.com

Visit BankGloucester.com/BGPay for more information.